Business Development

Your condensed WASC playbook built for the BDC. Includes Appointment Excellence, Phone Pop Play, and Winning Word Tracks to convert every lead into a kept appointment.

Master the art of setting and keeping appointments. Scripts, confirmations, and the follow-up cadence that fills your showroom every week.

The proven call structure that grabs attention, builds rapport, and gets commitment in under 3 minutes. Run this play on every inbound and outbound call.

The exact language for every objection — price shoppers, not-ready buyers, trade-in hesitators, and ghosted leads. Know what to say every time.

Official DC University training — work your leads, manage follow-up queues, and use every BDC feature of Drive Centric to maximize contact rates.

Official Toyota product knowledge and brand certification. Stay current on models, features, and the brand standards that set TSB apart from the competition.